Frequently Asked Questions

The Ubuy.ng is a user-friendly and easy-to-use platform that helps customers find trusted professionals that are close to them. contact us.

How long does it take to verify an account?
It takes less than 30 seconds to be verified on Ubuy Services
All you have to do is provide the necessary information and upload a means of identification,(Voter's card, international passport, driver's license, or your National ID), then take a picture of you with the verification number that will be sent to you. Once this is completed, you can bid for jobs and start earning on Ubuy Services
What if I entered incorrect details?
That's okay! Ubuy Services allows you to correct whatever information you must have entered, except for the NAME and PHONE NUMBER registered during the verification process.
Why? We do this as a security measure to protect both our PROS and customers from inconveniences.
Why does Ubuy Services need to verify documents?
Ubuy Services verifies the documents of the professionals who are registered on our platform to show the trustworthiness of our freelancers and Artisans, to ensure the safety of our customers. if you are wondering, yes! Ubuy Services respects the privacy of professionals and only discloses information if the need arises.
DEPOSITING FUNDS
How do I pay for a service?
Ubuy.ng accepts three payment methods:
  • a) Debit/Master cards
  • b) Bank codes(USSD)
  • c) Bank transfer
  • How long does it take for the payment to be received?
    Immediately. immediately payment is made by any of these payment methods, Ubuy.ng receives a notification that a payment has been made.
    What if the payment was declined and I still got debited?
    If for any reason a customer is debited after the payment was declined, we advise that you wait for 24 hours for the money to be reversed back into your bank account. If it is not, please, ensure to lay a complaint with your bank.
    WITHDRAWING FUNDS:
    When can I receive payment as a professional?
    As a professional, Ubuyng releases payment directly to your registered bank account immediately after the customer is satisfied with your work.
    I have not received payment after completing a task?
    Ubuyng releases payment immediately after a customer is satisfied with a task. Payment is released into the bank account registered by the PRO. However, if the problem persists, feel free to call the customer care unit on +2349069571174