Ubuy Services’s Customer Guidelines

To ensure a safe, reliable and successful working environment for our users, we have set up some rules and regulations that our community must follow. Any breach of these rules is a serious offence and the defaulter would be held accountable for it.

Last updated: June 11th, 2019 TO BE TREATED AS IMPORTANT:

Sharing private information publicly

To maintain the integrity and authenticity of Ubuy Services, our members can only share personal contact information once an offer is accepted and they have an understanding with each other. To protect your safety and security, personal contact details or 3rd party links are not allowed to be shared in any public areas of the site.

Prohibited behaviours

Community is at the heart of what we do at Ubuy Services. Courtesy, mutual respect and understanding is essential. At Ubuy Services, the following behaviours against a customer or a pro or a Ubuy Services staff are prohibited; Violence, Discrimination, Harassment, Illegal acts, Hate speech, Trolling and Verbal abuse.

Unsupported practices

At Ubuy Services, we're committed to linking customers to pros. However, this requires full cooperation from our users. Ubuy Services does not support the following activities within our community, as it jeopardizes the creation of a fair, transparent and trustworthy environment:

  • Fraudulent reviews
  • Artificially improving public profile
  • Harvesting member information
  • Lead generation
  • No alcohol related Tasks

Pricing and payments

To ensure a safe and rewarding environment for all Ubuy Services users, it's important to understand how pricing and payments work. Ubuy Services does not offer any form of payment method. Means of payment would be discussed and agreed on between the customer and the professional. However, professionals are advised to provide accurate banking details to their customers to ensure seamless transition of funds if they are not receiving cash.

Accountability and Reputation

At Ubuy Services, we have a zero tolerance policy for against acts that do not promote accountability and integrity. We are committed to creating a sustainable culture of accountability and integrity that will protect both our customers and pros. Any member of the Ubuy Services community found in violation of this culture will be held accountable for his actions.